Reference

Our Terms, Your Rights, One Clear Place

heybali sets out its legal terms, privacy practices, and account conditions here. Access to our platform depends on your local law and eligible regions — read this before you open an account or make a deposit via bKash, Nagad, or Rocket.

Jurisdiction-aware termsAccount & wallet policyPrivacy & data rightsBangladesh-region eligibility
heybali Our Terms, Your Rights, One Clear Place
LEGAL CONTACT PATHS

Reach Us About Policy Questions

Live Chat Open the chat widget from any page on heybali. Our support team handles account, policy, and eligibility questions directly — no email thread needed for straightforward queries.
Email Support Send detailed legal or privacy requests to our support address. We aim to respond within one business day. Include your registered account details so we can locate your record quickly.
Help Centre Our help centre covers account terms, data requests, and wallet policy in plain language. Check it first — most policy questions about bKash, Nagad, and Rocket deposits are answered there.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Data Retention

We keep your account data only as long as your account is active or as required by applicable law. You can request deletion by contacting support — we process confirmed requests within 30 days.

Cookie Policy

We use session and analytics cookies to keep your lobby state and improve performance. You can manage cookie preferences from the settings panel; disabling analytics cookies does not affect your account access.

Account Security

Every account is protected by OTP verification on login and withdrawal. If you notice unusual activity, lock your account immediately from the security tab and contact support via live chat.

Privacy Requests

To access, correct, or export the personal data we hold, submit a written request through email support. We verify your identity before processing any data change or export tied to your wallet or payment history.

Common Legal Questions Answered

Account registration is open to adults in eligible regions where local law permits online gaming. Availability depends on your jurisdiction — check your local regulations before registering.

We collect the information you provide at registration — name, contact details, and payment method identifiers like your bKash or Nagad number — plus standard session and device data for security purposes.

Email our support team with your registered account details and a data export request. We verify your identity first, then send your data within 30 days to your registered contact address.

Yes. Submit a deletion request via email support. Once we confirm your identity and settle any pending transactions, we process the deletion and confirm it in writing within 30 days.

Payment identifiers are stored only to process your deposits and withdrawals. We do not share them with third parties outside of the payment processing required to complete your transaction.

We update the date on each policy document when terms change and may notify you by email. Continuing to use the platform after an update means you accept the revised version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.