Reference

Terms That Cover Your heybali Account

These terms set out what you agree to when you open and use a heybali account. Access and eligibility depend on your local law and your region — read through before you deposit via bKash, Nagad, or Rocket.

Account eligibility requiredLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via account

Explore the Lobby Read FAQ

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If a clause is unclear or you want to raise a terms-related concern, our support team handles queries via the channels below. We aim to respond to terms and account questions within one business day. Players in Dhaka and Chittagong can reach us through the same channels — all queries are handled centrally.

Live Chat Start a chat directly from your account dashboard. Available for account, wallet, and terms queries during our staffed support hours.

Email Support Send your terms query to our support address listed in the account help section. Include your account ID so we can pull your record quickly.

Help Centre The help centre inside your account covers common terms questions — account closure, wallet rules, and eligibility — without needing to wait for a reply.

What These Terms Actually Cover

heybali Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account you agree to these terms in full. They apply to every action on the platform — placing a wager, moving funds through your wallet, contacting support, and accessing any game or table we host. We can update these terms when our services

1
or the rules around them change; we will notify you through your registered account before a material change takes effect. Your continued use after that notice counts as acceptance. These terms do not override your local law. Where a provision conflicts with the rules in your
2
jurisdiction, your local law takes precedence and that provision is read down to the minimum extent necessary. Access to heybali is limited to regions where use is lawful. If you are accessing from a region where online wagering is restricted, these terms do not grant you
3
any right to use the platform. Accounts are personal and non-transferable. You may hold only one account; duplicate accounts will be closed and any balance handled according to our account-closure procedure. For wallet transactions — whether you are depositing via bKash, sending through Nagad, or clearing
4
funds with Rocket — each transaction is logged against your account and subject to the verification steps described in the payment section of these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account is protected by a one-time PIN flow on every login and on withdrawal requests — the OTP is sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN on our platform; wallet authentication happens on your own device and app. Account data we hold includes your registration details, transaction history, and session logs. We retain this data for the period required under applicable law; after that, records are deleted or anonymised. If you want to know what data we hold on you or request a correction, contact support with your account ID and the request type.

Login Protection Every sign-in triggers a one-time PIN to your registered number. No one can access your account without that step, including any wallet actions linked to it.

Wallet Data Handling We log transaction references for bKash, Nagad, and Rocket payments but never store your wallet PIN or authentication credentials on our servers.

Data Retention We keep your account records for as long as required by applicable rules. Once that period ends, data is deleted or anonymised — we do not hold it indefinitely.

Data Access Requests To see the data we hold or ask for a correction, message support with your account ID. We will respond within the timeframe required under applicable law.

Questions About These Terms

Real questions about how these terms work in practice — account rules, eligibility, wallet conditions, and what happens when things change.

These terms apply to anyone who creates and uses a heybali account. Eligibility depends on your local law and whether our service is available in your region.

We can update terms when our services change, but we notify you through your registered account before any material change takes effect. Continued use counts as acceptance.

Your local law takes precedence. Any provision that conflicts with your jurisdiction is read down to the minimum needed — these terms do not override applicable local rules.

No. Each person may hold only one account. Duplicate accounts are closed, and any balance is handled according to our account-closure process outlined in the full terms.

Every wallet transaction is logged against your account. Deposits and withdrawals via bKash, Nagad, and Rocket are subject to the verification steps in the payment section of these terms.

Contact our support team with your account ID and specify what you need — access to your data or a correction. We respond within the timeframe required under applicable law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoMobile App Guide Bangladesh InfoPrivacy Policy InfoHeybali Glossary

Terms That Cover Your heybali Account

How to Reach Us About These Terms

Account Security and Data Under These Terms

Questions About These Terms

01 Who do these terms apply to?

02 Can heybali change these terms without warning?

03 What happens if my local law conflicts with these terms?

04 Can I hold more than one account?

05 How are my bKash, Nagad, and Rocket transactions covered?

06 How do I request my personal data or ask for a correction?

Terms & Conditions

Related pages

Related pages