Reference

How heybali Handles Your Personal Information

Your account with heybali involves real transactions — deposits through bKash, Nagad, and Rocket, session activity, and wallet records. This policy explains exactly what we collect, why we collect it, and how you can control it.

Account & wallet dataPayment method privacyYour rights, clearly statedBangladesh-region scopeContact us anytime
heybali How heybali Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about your data, want to update your account details, or need to submit a deletion request, our support team handles privacy queries directly. Players in Dhaka and Chittagong can reach us through the channels below — we aim to respond to all data-related requests within a reasonable timeframe as required by applicable rules.

Live Chat Open the chat widget inside your account dashboard. Available during standard support hours for account and privacy queries.
Email Support Send your data request or privacy question to our support address. Include your registered account email so we can verify your identity.
Help Centre Our help centre covers common privacy questions — how to download your data, update contact details, and manage cookie preferences.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply standard security practices across every layer of your account — from the moment you enter your bKash number to the point your withdrawal clears. Here is how we handle the four areas that matter most to your privacy.

Account Security

Your account is protected with password hashing and session tokens. Suspicious login attempts trigger a verification step before access is granted to your wallet or history.

Cookie Use

We use functional cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your account settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, we retain only what applicable regulations require, then delete the rest on a rolling schedule.

Requesting Changes

To correct, export, or delete your personal data, contact support with your registered email. We verify your identity before processing any data change request.

Common Questions About Your Privacy on heybali

These are the questions we hear most often about how your data is handled. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to secure your account against unauthorised access.

Your payment details are shared only with the relevant payment processor to complete your transaction. We do not sell or pass your wallet information to unrelated third parties.

We retain the minimum data required by applicable regulations after account closure, then delete it on a scheduled basis. You can ask us what is held at any point.

Yes. Contact our support team with your registered email address and request a data export. We verify your identity first, then provide your records within the timeframe required by applicable rules.

Send a deletion request via email or live chat using your registered account email. We will confirm what can be deleted immediately and what must be retained under applicable regulations.

We use functional cookies for login sessions and analytics cookies to improve the lobby. You can manage your cookie preferences directly from your account settings page at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.